You can book up to 50% of the available places in each group exercise class through My Esport. The booking system also shows how many places have already been booked online. You can also use My Esport to check for changes to instructors or class schedules.

Please note that you must check in at least 12 minutes before your class starts.

If you’re unable to attend, please remember to cancel your booking. For more information, see Cancelling a booking.

Due to overnight system updates, the online booking system may be slower than usual between approximately 1:00 and 10:00.

First login

Username: Your email address
Password: 123456

Your username is the email address saved in your customer details. If necessary, our customer service team can help you verify or update your details. You’ll be asked to change your password the first time you log in.

Making bookings

– You can have up to six bookings at a time, with a maximum of one booking per hour. Once you’ve attended a booked class, you can make another booking.
– You can book classes up to two weeks in advance.
– Same-day bookings must be made at least two hours before the class starts.
– Please check in at reception at least 12 minutes before your class starts. Use your Fitness Card at the check-in terminal, then select your class on the touchscreen.
– Any online bookings that haven’t been checked in are released 11 minutes before the class starts and become available to customers at the club.

Cancellation of bookings and waiting period

– If you’re unable to attend a class you’ve booked, please cancel your booking at least two hours before the class starts. Bookings can only be cancelled through My Esport.
– If you fail to cancel three bookings within a three-month period, your booking privileges will be suspended for one month.
– If your booking privileges have been suspended, please contact reception. Your booking privileges can be restored one month after your most recent missed cancellation. Please note that they will not be reinstated automatically – you must contact us to have them restored.

Changes to class timetables

– If a class you’ve booked is cancelled due to illness or any other reason, it will automatically be removed from your bookings.
– If a replacement class is scheduled, your original booking will not be transferred automatically. You’ll need to book the replacement class separately.